Q. What happens if there is a mistake on my TenBits band? A. If a mistake is made by Tenbits, we will replace the product at no additional charge. If it is found that the customer supplied the incorrect information then the customer will be liable to purchase a new band at the full price. As the products are customised with the customers information we cannot re-use the product in question. Please double check your info when submitting an order. Please note that the emergency numbers will be formatted with the SA dialling prefix i.e. +27 82 000 0000. If yours is an international number then please let us know.

Q. Can I wear the Swift / Strap ID parkrun bands daily ? A. Please note that the Swift parkrun bands are silicone bands with the engraving directly on the band. They are intended for use at parkrun events only. These bands will fade if you use them daily. You will need to order a new band if you wear the band continuously and the band fades. Should you wish to wear a more durable band then please have a look at our ID Band collection. 

Q. How long will the band remain at the collection point ? A. Orders older than 6 months will be removed from the collection point and sent back to our Johannesburg office and archived. A courier fee will be applicable to resend the order.